password and not receiving emails

lao che

Cro-Magnon Man
Cro-Magnon Man
Joined
Apr 21, 2013
Messages
493
hi i'd like to change my password but i'm not receiving GC emails. eg new password request or new replies to board posts


dunno where else to put this, thanks
 

Franco

Tribal Elder
Tribal Elder
Joined
Nov 14, 2012
Messages
3,641
Location
Southern California
lao che,

Sorry, I've been on travel and just saw this. I'll forward this message along to Chase.

Thanks,

Franco
 

Chase

Chieftan
Staff member
tribal-elder
Joined
Oct 9, 2012
Messages
5,484
Lao Che-

Noted. Franco just pointed this one out to me, didn't notice it before.

We've had emails rolling in from guys over the past month or so saying their password reset emails aren't showing up. Not sure why. I will look at it or ask Mike or another guy smarter than me at tech stuff to have a look if I don't see anything obvious.

Will update this thread when I know more.

Chase
 

Chase

Chieftan
Staff member
tribal-elder
Joined
Oct 9, 2012
Messages
5,484
Lao Che-

This seems to be a Hotmail problem; after testing, we have no problem getting password reset and other forum emails to show up for other email providers. Looks like Hotmail has decided to block emails coming from the boards (or perhaps it's in spam - Hotmail has a pretty aggressive spam filter, so make sure you've checked there too).

All I can say at this point is if you want to reset your password, try changing your account email address to a non-Hotmail provider and you should be able to receive your password reset email without it being blocked.

Chase
 

lao che

Cro-Magnon Man
Cro-Magnon Man
Joined
Apr 21, 2013
Messages
493
checked and double checked, GC emails are not in my spam folder.

chase i can't follow your suggestion. to change my password or the registered email address i must input my current password, which i have forgotten.
it's not a big deal as it's saved in my PC browser, but i can't log in to GC on my phone.

for me it's not a pressing problem. just FYI
 
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