- Joined
- Oct 9, 2012
- Messages
- 6,258
Wardog-
Thanks for letting us know. I knew there was a problem with comments; didn't realize the contact form was affected as well.
I'm escalating this with our cloud proxy. Hopefully we can get it resolved soon.
If they can't solve it, I may switch us to Disqus for commenting, but not sure how we'd resolve the contact form issue. Maybe just post a mailto link for anyone unable to get the contact form to submit.
For the record, anyone trying to contact customer support can drop a line at support@girlschase.com and Genaro will get back to you within 24 hours or so.
One little DDoS, and all these ripple effects trying to get things working right... :/
Chase
Thanks for letting us know. I knew there was a problem with comments; didn't realize the contact form was affected as well.
I'm escalating this with our cloud proxy. Hopefully we can get it resolved soon.
If they can't solve it, I may switch us to Disqus for commenting, but not sure how we'd resolve the contact form issue. Maybe just post a mailto link for anyone unable to get the contact form to submit.
For the record, anyone trying to contact customer support can drop a line at support@girlschase.com and Genaro will get back to you within 24 hours or so.
One little DDoS, and all these ripple effects trying to get things working right... :/
Chase
Chase,
wouldn't recommend Disqus. Works like a charm, but the thought of a service which knows about everything your commenting on across the web creeps me out, especially with the current advancements in big data analysis and AI on the horizon.
Since the error message says you're given a timeout, which - if i recall correctly - increases everytime you try to submit, a guess would be the errors may have something to do with the captcha system, maybe have a look at that.
wouldn't recommend Disqus. Works like a charm, but the thought of a service which knows about everything your commenting on across the web creeps me out, especially with the current advancements in big data analysis and AI on the horizon.
Since the error message says you're given a timeout, which - if i recall correctly - increases everytime you try to submit, a guess would be the errors may have something to do with the captcha system, maybe have a look at that.
- Joined
- Oct 9, 2012
- Messages
- 6,258
Ah, brilliant - it's been so long since I viewed the comments section or contact page as a logged out user I completely forgot we even had that CAPTCHA still on there.
Okay, let me try disabling the CAPTCHA and see what happens. I guess that's all the spambots triggering it and making the cloud proxy time it out for regular users. Great suggestion - I'm 90% certain this solves it.
And, good point and noted on Disqus - I almost switched us to them in 2013, but backed away from it for that reason.
We're going to be giving GC a look and feel ugprade sometime in Q1 or Q2 2015, so I might just have a web designer make our comments section look and respond like Disqus, without having it actually be Disqus. Might be the best of both worlds.
Chase
Okay, let me try disabling the CAPTCHA and see what happens. I guess that's all the spambots triggering it and making the cloud proxy time it out for regular users. Great suggestion - I'm 90% certain this solves it.
And, good point and noted on Disqus - I almost switched us to them in 2013, but backed away from it for that reason.
We're going to be giving GC a look and feel ugprade sometime in Q1 or Q2 2015, so I might just have a web designer make our comments section look and respond like Disqus, without having it actually be Disqus. Might be the best of both worlds.
Chase
- Joined
- Oct 9, 2012
- Messages
- 6,258
Okay - these should be working perfectly again.
We had a honeypot set up to stop spammers from bombarding the site with deluges of spam comments we have to sift through and delete. Because traffic is being filtered through a cloud proxy now, everyone's IP addresses were showing up the same for the honeypot module, and it thought that everyone submitting a comment or contact form query was submitting from the same IP address, one generating mostly spam comments, and just started blocking everybody.
So, we shut off the honeypot module, and commenting and contact forms are working again (albeit now we need to also delete 100s of spam comments per hour from the approval queue, while sifting through these carefully and making sure not to delete real people comments - we're working on changing some server settings so we can use the honeypot again, once IP addresses are being displayed as their appropriate addresses again and not as our proxy's IP).
Chase
We had a honeypot set up to stop spammers from bombarding the site with deluges of spam comments we have to sift through and delete. Because traffic is being filtered through a cloud proxy now, everyone's IP addresses were showing up the same for the honeypot module, and it thought that everyone submitting a comment or contact form query was submitting from the same IP address, one generating mostly spam comments, and just started blocking everybody.
So, we shut off the honeypot module, and commenting and contact forms are working again (albeit now we need to also delete 100s of spam comments per hour from the approval queue, while sifting through these carefully and making sure not to delete real people comments - we're working on changing some server settings so we can use the honeypot again, once IP addresses are being displayed as their appropriate addresses again and not as our proxy's IP).
Chase